Also, with a good phone system, you can integrate it with CRM and AI systems to analyze and understand your customer needs. So you solve them well enough.
Overall, a good phone system is for enhancing communication with your customers, prompting a good experience for business growth. Even more, giving your business a professional outlook.
How to choose a phone system for a small business?
Here are factors you should consider when choosing one:
Go for a phone system that meets your business needs
You should choose a business phone system that meets your business needs while considering factors like:
- How many users would use the phone system
- How many calls do you plan to handle,
- Does it have support for your remote workers
- Does it have the necessary features you need, like call forwarding, video conferencing, auto-attendant, call analytics, etc?
So, you need to choose a flexible phone system, meaning you can easily add or remove users to handle high or low call volumes. Also, one that has all the features you need to deliver quality communication to your customers.
Choose the type of phone system you need
You can either choose between an On-Premises PBX, VoIP (Voice over Internet Protocol), or a Cloud-Based (Hosted VoIP). Each choice is determined by certain factors. So, for instance:
- Choosing an On-Premises PBX is perfect if you are in an area that has bad internet connectivity. Also, if you need to have total control of your phone system. Using a landline, you need to install all infrastructures, like the server on-site, in your office, to run communication.
- When you opt to use a VoIP, it’s great if you have a reliable internet connection, if you need to save cost by not spending your money on expensive hardware and calls are cheap. Even more, if you want access to all the advanced features a business phone system has to offer, then a VoIP is one you should choose. It also supports remote work because all your remote workers need to call is connected to your VoIP system via a mobile application.
- A cloud-based hosted VoIP system is right if you don’t need to spend money on a phone’s system infrastructure. A cloud-based VoIP is truly important for you to have lots of remote workers because your cloud VoIP provider offers you a phone number, which you can use anywhere, anytime.
Choose an affordable business phone system
When choosing a phone system for your business, you should be able to afford its plans, especially if you have a growing business, because, at this point, you need to spend less to achieve a lot. So, you need to compare a list of different providers to see which plan is affordable and has all the features you need to ensure smooth communication.
The major cost you spend on a phone system includes:
- Internet connection charges
- Hardware costs
- Licensing costs
- Upgrade costs
- Subscription Fees
Choose a system that offers all the features you need
A good phone system should offer you all the features you need to ensure proper communication. Some of the features you need are:
- Audio and Video Conferencing
- Account Management
- Caller ID
- Call Analytics
- Notifications
- Click-to-Call
- Call Forwarding and Call Queues
- Application Integration
- Dial-by-Name Directory
- Greetings and Hold Music
- HD Voice
- International Calling Rates
- Number Porting
- Text Messaging (SMS)
- Voice Tagging
- Voicemail to Email and Transcription
- Expert Support
Your chosen phone should have integration capabilities
You need a phone system you can integrate with CRM software and AI systems. So you get access to more features like analytics, which helps you analyse your customer’s behaviors and future needs. In turn, you meet them.
Also interesting with CRM tools, you have access to a platform for handling all your communication without needing other platforms to communicate.
Your phone system vendor should offer support
Whenever you have issues using your phone system, the vendor must always offer you support. You should check online for reviews if there are good reviews on their customer support. Ensure they respond swiftly to your issues.
How do I choose a good business phone number?
When choosing a hood business phone number, there are options you need to explore, and below, we list some of them:
- First, explore the type of business phone number you need to choose:
- Local numbers
You should choose a local business phone number if your customers are situated in a particular city or region. So when you call them, they feel like your business is in their area, and they can feel free doing business activities with you. Also, your customers would feel comfortable that you have a local presence in their area should they need to see you physically.
If you have clients living in different parts of the world, then a toll-free number is one you should opt for. The reason is that your customers can call you for free, which is good for international clients who don’t want to pay high fees on calls.
You can use this number if you need a custom number your customers can always remember without having to search their content to call you. With a vanity number, your customers can easily reach you. Also, vanity numbers can be seen as professional by your customers. An example of such a number is 1800- STHENIA.
These numbers are great if you have remote teams working in different parts of the world. With a virtual number, they don’t need to be physically present in an office to make calls.
- If you have customers in a particular city, pick a number with the city’s area code. People will always call you because call fees are low. Also, it makes your customers feel you have a local presence they can always reach without hassles.
- Always pick simple numbers that are easy to remember. When customers remember your number, it’s easy for them to call you. More so, they can even refer your numbers to potential customers, and they, too, remember it easily. Example: 555 5555
Even when your numbers are mentioned in marketing campaigns, customers can easily remember the number and reach you.
What is the Best Phone System for a Business?
When it comes to choosing the best phone system for your business, the answer lies in one name—3CX. Designed for businesses of all sizes, 3CX offers a versatile, cost-effective, and feature-rich solution to handle your communication needs seamlessly. At Aatrox Communications, a Titanium Provider of 3CX, we specialize in delivering and supporting 3CX phone systems tailored to your business.
Why 3CX is the Best Choice
- Feature-Packed for Business Growth
With 3CX, you gain access to advanced features like video conferencing, call routing, CRM integration, and remote work capabilities. These tools enhance your customer interactions and streamline internal communication, ensuring your team stays productive. - Flexible Deployment Options
Whether you prefer an on-premise solution for full control, a cloud-based setup for mobility, or hybrid options, 3CX adapts to your specific needs. - Cost-Efficiency Without Compromise
Say goodbye to expensive hardware and high call costs. With VoIP technology, 3CX reduces operational expenses, making it an ideal solution for growing businesses. - Seamless CRM Integration
Integrate 3CX with your favorite CRM software, such as Salesforce or HubSpot, for a unified approach to managing customer interactions and enhancing productivity. - Remote Work Made Easy
3CX supports remote teams with its mobile apps and browser-based access, ensuring that your employees can make calls, attend meetings, and stay connected from anywhere.
Why Choose Aatrox Communications?
As a Titanium Provider of 3CX in Australia, Aatrox Communications offers unparalleled expertise and support to ensure you get the most out of your phone system. With us, you can expect:
- Tailored 3CX implementations to meet your business needs.
- Localized support to resolve any issues promptly.
- Affordable plans designed for businesses of all sizes.
If you’re ready to take your business communication to the next level, contact Aatrox Communications today to learn how a 3CX phone system can empower your team and delight your customers.