Channel Partners Receive Discounted Pricing on Brightmetrics’ UC Analytics and CC Analytics for MiCC
CHERRY HILL, N.J – June 26, 2025—Cloud9 Infrastructure, a Mitel Platinum Partner and Mitel-exclusive provider of infrastructure as a service (IaaS) solutions, today announced a strategic partnership with Brightmetrics. This collaboration makes it easy and affordable for channel partners to offer Brightmetrics’ solutions to your Mitel MiVoice Business (MiVB) and MiContact Center customers.
Cloud9 Infrastructure will offer discounted pricing on Brightmetrics’ comprehensive analytics solution to channel partners who host MiVoice Business (MiVB) and/or MiContact Center licenses on the Cloud9 Infrastructure platform.
“We’re excited to offer channel partners preferred pricing on the Brightmetrics platform for MiVoice Business and MiContact Center clients,” said Cloud9 Infrastructure President and CEO Chuck Reagan. “The ability to monitor historic and real-time contact center activity makes it easier than ever for organizations to improve the customer experience and operational efficiency.”
“We’re happy to join forces with Cloud9 Infrastructure and provide their customers with analytics solutions engineered specifically for Mitel systems,” said Jim Lewis, president of Brightmetrics. “Our platform’s seamless integration with MiVoice Business and MiContact Center ensures that channel partners’ clients can start gaining valuable insights from day one, without lengthy implementation processes.”
Channel partners will receive discounted pricing on Brightmetrics’ full suite of analytics capabilities, including:
- Seamless Mitel Integration. Purpose-built integration with Mitel platforms, including MiVoice Business and MiContact Center with implementation typically completed in less than 10 minutes
- Comprehensive Reporting. Customizable dashboards and reports that transform raw contact center data into clear, actionable insights
- Real-Time Monitoring. Live tracking of agent status, queue management, and call metrics to enable immediate operational adjustments
- Historical Analysis. Tools to identify trends, benchmark performance, and guide strategic planning based on comprehensive historical data
- Automated Distribution. Scheduled reports delivered via email to keep stakeholders informed about key performance metrics
Channel partner customers implementing Brightmetrics through this partnership can expect significant discounts, exceptional operational improvements, and enhanced customer satisfaction within their Mitel environments.
To learn more about the Cloud9 Infrastructure partnership with Brightmetrics, please email mitel@cloud9infrastructure or call 800.947.0007.