Clients and prospects require programming as part of their communications system. It may be as simple as adding a capability to existing phones or as complex as integrating their unified communications system with existing CRM, ERP, ticketing, and other software.
They also want support, whether they rely on an on-premises system, a managed private cloud, or a hybrid design. Prospective clients expect their Mitel channel partner to deliver high-quality support.
What if your tech staff can’t provide everything clients need? What if they don’t have the in-depth knowledge to integrate Mitel technology with clients’ systems? What can you do when a prospect has technical questions that your in-house experts can’t answer?
The answer is simple: Even if clients or prospects don’t choose a managed private cloud solution, Cloud9 Infrastructure can extend and augment your in-house technical capabilities by providing you with certified, superior remote MiVoice Business (MiVB) programming services. You keep and manage the relationship with clients and prospects while Cloud9 Infrastructure works in the background for you, as your strategic partner.
Support, Programming, and More
Cloud9 Infrastructure provides remote programming for channel partners whenever in-house staff doesn’t have the bandwidth or expertise. As a Mitel Platinum Partner and a Mitel-exclusive partner, our MiVB expertise is unmatched. When your client needs programming, Cloud9 Infrastructure can provide it for you, and you, the channel partner, decide how much to bill the client. Our tech team works behind the scenes; you remain the client’s single point of contact and continue to manage the relationship and the service fees.
When your clients need support, Cloud9 Infrastructure is available to your customers 24/7/365 with 100% U.S.-based support. The channel partner remains the “face” of the relationship (as their trusted advisor) and does all on-site, physical work, while Cloud9 Infrastructure works in the background to provide remote programming services. This includes all moves and changes a client may request.
For ongoing maintenance and support, Cloud9 Infrastructure offers wholesale pricing to the channel partner for support contracts, and the channel partner sets the price for the client.
If clients require services that Mitel doesn’t offer, Cloud9 Infrastructure can add capabilities that complement the Mitel portfolio. Such add-ons may include the following:
- Enterprise-level texting
- Speech-to-text voicemail transcription
- eFaxing
- MS Teams integration with direct routing
- . . . and more
For prospects or clients who want to enjoy the many benefits of a managed private cloud solution, Cloud9 Infrastructure offers a seamless transition from an on-premises system to hybrid or cloud-based solution.
In short, Cloud9 Infrastructure is a premier strategic partner for Mitel channel partners, whether they need turnkey programming and support or a “one and done” project. And we follow the same rules of engagement as Mitel. We never compete with channel partners for their customers.
Strategic Partner—From Sales to Support
Cloud9 Infrastructure provides white-glove support to channel partners to help them boost client satisfaction and turn more prospects into clients.
Pitching a prospect? Cloud9 Infrastructure provides extensive sales support, including Visio diagrams, in-depth technical information, and answers to every critical question a prospect may have about system capabilities. We can help channel partners successfully position Cloud9 Infrastructure’s managed private cloud against competitors proposing Unified Communications as a Service (UCaaS.) Cloud9 Infrastructure also offers free proof of concept (POC) testing of Cloud9 Infrastructure and MiVB license services for prospects, helping channel partners capture new customers and build more revenue streams.
Need to upgrade your in-house technical staff? We provide support for channel partners who are seeking expert MiVB skills for their own technicians. When Cloud9 Infrastructure provides a managed private cloud solution for a channel partner’s clients, the first remote programming service is free (under 100 users). Channel partner technicians can watch and learn the programming during live sessions.
Our end-to-end, turnkey solution increases the value channel partners bring to clients with a managed private cloud solution or our remote support and remote ongoing moves and changes services. Cloud9 Infrastructure can provide the infrastructure and services you and your clients need while you retain and manage the client relationship.
Please contact us today at 800.947.0007, email mitel@cloud9infrastructure.com, or visit cloud9infrastructure.com.