IT development teams are known for their iconoclasts, free spirits, and non-conformists. It’s embedded in their DNA. That’s what makes developers so good at their jobs. Yet when a team suddenly deviates wildly from its assigned mission, it’s time to intervene and issue a course-correction that will get them back on track without bruising egos or killing morale.
There’s rarely a single goal for any IT development team, says Liz James, managing security consultant at cybersecurity firm NCC Group. “Where there are a few goals, there’s a tendency for them to become overly broad and not effectively measurable,” she explains in an online interview.
Warning Signs
When a team starts solving problems nobody asked them to solve, you’ve got an issue, observes Peter Murphy Lewis, founder of Strategic Pete, a marketing advisory company. “Maybe they’re over-engineering, chasing the ‘perfect’ solution, or adding features no one needs,” he says via email.
The first sign that an IT team is drifting is when task progress appears strained, says Alex Osmichenko, CEO of website development firm IT Monks. The team is working hard, implementing various changes with good intentions, but these small victories don’t add up to the big picture, he notes in an online interview. “It feels like your people are moving, but your company isn’t,” Osmichenko explains. “If you find yourself going off-topic in meetings and spending most of your time discussing features that weren’t originally defined, your team may be struggling to understand what the goal is and how to get there.”
When an IT team veers off course, the damage isn’t just confined to a delayed timeline or blown budget — there’s also a ripple effect, Lewis says. “Stakeholders lose confidence, your users get a half-baked product, and the team itself starts feeling like they’re running on a hamster wheel.” Worse yet, if the IT leader lets this behavior slide, it can become accepted culture. “Teams start to believe that wandering is acceptable — and that’s a disaster waiting to happen.”
If team drift isn’t caught early, deadlines might be missed and products left unfinished. “It can also affect team morale, as people see that their hard work isn’t reflected in the big changes,” Osmichenko says. “This can lead to burnout and decreased efficiency.”
Preventative Steps
IT teams are often under pressure to innovate and move fast, and that can lead to scope creep or distractions, Lewis says. “Studies show that over half of IT projects fail to meet their objectives, and this is one of the reasons why.”
“Divergence from goals and objectives will happen just by meeting with real world constraints and challenges,” James adds.
The first step toward corralling a runaway team is establishing an open dialog. “As a leader, you should show the team that you’re not blaming them for anything — you’re encouraging cooperation, not punishment,” Osmichenko says. Give everyone a chance to contribute, and don’t reject new ideas that may not be immediately pressing. “Encouraging the team to adjust course together keeps morale high and makes them feel like a part of the solution.”
“Plan your project clearly,” Osmichenko advises. “Break it down into smaller checkpoints so that deviations from the goal are easier to spot,” he says. Hold regular meetings for coordination, not just in critical situations. “Your team must understand the importance of feedback and be honest when discussing new challenges.”
Balance is important, especially in IT where it’s very easy to burn out and get lost in an avalanche of large and small tasks. “This doesn’t mean that challenges are insurmountable,” Osmichenko notes. “In fact, they can make your team stronger.”
Getting Back on Track
Goal diversions happen for a reason, James says. “The first step is understanding what that reason is and being able to understand if it was a missed requirement or goal from the outset, or if it truly is a diversion that doesn’t contribute to the final objective.”
Keep it real and don’t place blame. “Most teams want to succeed — they just need to be pointed in the right direction,” Lewis says. “Make sure to note the good things they’ve accomplished, even if it’s off course.”
It’s important to set clear goals and guardrails from day one, Lewis advises. “Make sure everyone knows what success looks like and why it matters.” He recommends establishing regular check-ins to catch team drift early. “Create space where the team feels safe to speak up if they see misalignment,” Lewis suggests. “A little course correction early beats a full-on rescue mission later.”
A Final Thought
On the bright side, a runaway team is usually a passionate team, Lewis says. “Channel that energy,” he advises. “If they’re bursting with ideas, carve out some time for structured innovation where they can explore without derailing the main project.”