Virtual phone numbers have become an essential tool for businesses in Australia, offering cost-effective communication, regional presence, and scalability. As of 2024, over 31% of businesses have adopted virtual phone numbers, and this number is expected to grow significantly by 2026.
With a virtual business number, you can:
- Maintain a professional image with a local or toll-free number.
- Enable remote work with call forwarding and mobile accessibility.
- Offer enhanced customer service with integrations into VoIP and CRM systems.
Related Read: Learn how business VoIP enhances virtual phone services.
How to Get and Set Up an Australian Virtual Phone Number
1. Choose a Reliable Virtual Phone Number Provider
Selecting a trusted provider ensures high-quality service and compliance with Australian telecommunications regulations. Look for features like:
- Local Australian numbers
- Toll-free or mobile numbers
- Advanced call management tools
- CRM and VoIP integrations
Popular providers include Aatrox Communications, Telstra, and Vonage.
Select the Right Plan for Your Business
There are multiple pricing models available depending on your call volume and needs:
- Pay-As-You-Go: Ideal for businesses with unpredictable call volume ($0.02–$0.05 per minute, SMS $0.01–$0.03 per message).
- Monthly Subscription: Suitable for small businesses with regular inbound calls ($10–$100 per month, with unlimited calls above $40/month).
- Annual Plan: Best for enterprises needing long-term stability and discounts ($100–$500+ per year).
Choose the Type of Virtual Phone Number
Your number should align with your business goals:
- Local Numbers (+61 2 for Sydney, +61 3 for Melbourne) – Build regional trust and presence.
- Toll-Free Numbers (1800, 1300) – Allow customers to call without extra charges, ideal for customer service.
- Mobile Numbers (+61 4) – Support SMS and voice calls, perfect for remote work.
- Vanity Numbers (1800 CALL US) – Memorable numbers boost marketing campaigns and customer recall.
Related Read: Find out how 1300 numbers can benefit your business.
Activate & Customize Your Virtual Number
Once you’ve chosen your provider and plan, follow these steps:
- Sign up and submit required details (ID, business registration, local address).
- Activate your number through the provider’s dashboard.
- Configure call forwarding to mobile or landline.
- Set up voicemail, SMS, and call routing.
- Integrate with CRM, AI chatbots, or VoIP systems.
- Test your number to ensure seamless operation.
Pro Tip: If unsure, providers like Aatrox Communications offer expert guidance on setup and integrations.
Key Benefits of Virtual Phone Numbers in Australia
Cost Savings – No expensive hardware or landline setup.
Scalability – Expand or downsize based on business needs.
Professional Image – A dedicated business number builds credibility.
Mobility – Answer calls anywhere, supporting remote work.
Customer Engagement – Australians rely on mobile communication, making virtual numbers a must-have.
By 2025, Australia’s mobile internet users are projected to reach 25.64 million, emphasizing the importance of mobile-compatible virtual numbers.
Related Read: Discover how VoIP phone systems improve business communications.
Conclusion
Owning a virtual phone number in Australia is no longer optional—it’s a necessity. With affordable plans, flexible features, and seamless integration, businesses can enhance customer communication and improve operational efficiency.
Ready to set up your virtual phone number? Contact us today!
FAQs
1. How Do You Activate a Virtual Phone Number?
After subscribing, activation is instant. Set up voicemail, call forwarding, and CRM integrations as needed.
2. Can I Get a Free Virtual Phone Number?
Some providers offer free trial numbers. Check their plans for limited-time offers on free calls or messages.
3. How Much Does It Cost to Set Up a Business Phone Number?
Costs range from $20–$30 per user/month, depending on features and provider.
Get started with a virtual phone number today! Sign up now and future-proof your business communication.