Providing Service Solutions For The Modern Workplace

Professional cleaning is a crucial service for many business customers, but true success for these providers lies in service quality, explains Vistavis MD, Tony Dorey.

In the world of business, certain services remain in constant demand and professional cleaning is one of them. However, sustained success in this sector depends not just on the service itself, but on how well it is delivered. Vistavis, known as a “one-stop shop for all aspects of specialist cleaning,” is a business that exemplifies this standard.

Offering a comprehensive suite of services, Vistavis covers everything from window and floor cleaning to deep cleans, kitchen sanitation, and specialist data centre cleaning. “We also supply, install, and restore all types of floor coverings, and provide building services too,” says Managing Director Tony Dorey.

Based in Crawley, Vistavis was born from a joint venture between Tony and fellow entrepreneur Andy Willis. “Andy had a floor-care company, and had the opportunity to branch into window cleaning,” Tony explains. “We set up Vistavis together as a window cleaning company, and as the business grew, we merged the companies and became full partners.” With Andy’s existing customer base providing a solid foundation, Vistavis quickly expanded, attracting a host of new clients along the way.

What sets Vistavis apart is its dynamic and diversified business model. “We’ve evolved our services to meet the needs of our customers,” Tony says. “Our reputation for delivering first-class service and customer care means our clients trust us with more and more of their cleaning requirements.”

Customer satisfaction and long-term retention are key measures of success for Vistavis. “Some of our clients have been with us for over eighteen years,” That loyalty is mirrored by consistent year-on-year growth, a notable achievement given the challenges faced in recent years, including the national insurance increase and ongoing labour shortages in the wake of the pandemic. “Sourcing suitable labour is still difficult,” Tony admits, “but we’ve retained our team and continued to grow.”

Vistavis is committed to social values. The company prioritises local recruitment, reinforcing its connection to local communities. Andy coaches a local football team, and the company sponsors their home ground, the Vistavis Community Stadium in East Grinstead, which also supports youth teams. “I’m also Chair of our local Parish Council,” Tony adds. “I dedicate as much time as I can to support our villages and their residents.”

Looking ahead, exciting opportunities lie on the horizon. The company is preparing to take its services international with a possible new contract in Norway. “The opportunity was too good to overlook!”  We are also in discussions to partner with NHS facilities, a move that could unlock a significant new customer base.

Reflecting on the success of Vistavis, Tony shares one of the most important leadership lessons he’s learned, inspired by Richard Branson: “Look after your people and they will look after your business.”  a philosophy that underpins everything at Vistavis, where happy, motivated, and empowered staff are seen as the foundation for exceptional service and satisfied clients.