Software that works together helps organizations operate more efficiently. Otherwise, users are forced to switch applications, enter duplicate information, and waste time on repetitive tasks.
Such inefficiencies can lead to frustrated employees, unhappy customers, increased errors, and higher expenses.
The above especially holds true in call centers, but it also applies to any organization that interacts with clients, customers, or other stakeholders. Switching programs bogs down everything.
There’s a solution: Mitel + VOIP Networks.
Integration Made Easy
Mitel’s open and extensible APIs and connectors make it easy for in-house tech teams or VOIP Networks experts to connect many standard software packages with an organization’s communications system.
Without changing programs, an agent looking at a client’s information in Salesforce can initiate a phone call. Conversely, if a client starts a phone call, their account info can automatically pop up on an agent’s screen. Artificial intelligence can assist customers and drop a report about the call or important analytics into a CRM. An electronic alarm—whether detecting a medical emergency, a burglary, a fire, a robbery, or exceeded limits—can instantly notify the appropriate authorities while using a sophisticated algorithm to filter out false alarms. There’s almost no end to how seamless integration can benefit an organization.
Mitel technology integrates with dozens of popular software packages, including, but not limited to:
- Epic
- Jack Henry
- Microsoft Dynamics
- Oracle
- Salesforce
- ServiceNow
- Zoho
- Fiserv
Mitel solutions also work seamlessly with software used by many industries, including healthcare, government, financial services, and education.
Expanded Integration Made Easier
If an organization doesn’t use one of the 60+ industry-leading software packages that are compatible with Mitel’s technology, VOIP Networks can program an integration for your application.
We’ve linked Mitel technology to many niche products used in different industries. If your healthcare facility requires integration with CRM/ERP systems tailored to your business, our experts can connect them. If the software you use has an Application Programming Interface (API), which connects two pieces of software and helps them communicate, the programming is relatively simple.
VOIP Networks can also create a custom API that connects your operations to our managed private cloud. For instance, VOIP Networks has developed an API that can seamlessly link banks and credit unions with their Fiserv software.
Our in-house, U.S.-based technical experts can help integrate Mitel communications with hundreds of CRMs and other software packages for:
- Improved response time and other key call center metrics
- Increased operational efficiency
- Decreased errors from data entry
- Improved client satisfaction
Reliability and U.S.-Based Support
VOIP Networks hosts Mitel communications solutions on a managed private cloud that’s secure, robust, and reliable, using multi-instance architecture and geo-redundant data centers. Customers share their servers with no other users, unlike multi-tenant architecture (UCaaS), and each user’s dedicated hardware has numerous redundant sites in geographically diverse areas.
In addition, all VOIP Networks clients receive U.S.-based, white-glove support 24/7/365, starting even before the official engagement. For new clients, VOIP Networks conducts focus groups and works with staff to identify their specific needs. The company also offers a complimentary proof-of-concept installation, which allows organizations to try the equipment and software without obligation. Finally, to ensure that clients realize the maximum value from their communications investment, VOIP Networks provides full-system administrative and end-user training at no cost.
For more information or to discuss your communication needs, please contact us at 800.494.0000 or sales@voipnetworks.com.