UPS has entered into a comprehensive 10-year agreement with NTT DATA to transform its IT infrastructure. This ambitious venture is aimed at optimizing the usage of AI to enhance operational efficiencies and innovations within the company. The partnership focuses on modernizing UPS’s data management by shifting workloads across private and public cloud platforms.
Initially, NTT DATA will manage and optimize the data centers that are crucial for UPS. Moreover, the company will design new AI solutions to bolster logistics and delivery services. This partnership could lead to significant operational cost reductions. It also positions UPS to increase revenues and maintain a competitive edge through AI-driven solutions.
The move isn’t just about internal efficiencies but also about enhancing customer experiences. Through next-generation IT infrastructure development, UPS aims to improve its service offerings and provide innovative solutions to meet customer demands. NTT DATA becomes a strategic partner, helping UPS navigate the complex landscape of digital transformation.
Technologically, this undertaking involves developing AI tools across the cloud-edge spectrum, deploying a variety of IoT devices, and ensuring IT workloads remain flexible and efficient. Importantly, the partnership enables UPS’s tech teams to concentrate on devising solutions for customer challenges while NTT DATA manages the backend.
Ken Finnerty, senior vice president for global IT at UPS, stated, “This arrangement allows the UPS technology teams, under our ‘efficiency reimagined’ initiatives, to focus their expertise on the development of digital solutions to solve customers’ supply chain needs.”
The alliance also underscores efforts to operationalize UPS’s vision of a cutting-edge data infrastructure. This aligned strategy promises a future where technological investments directly translate into reducing operational risks while fostering market leadership. NTT DATA offers full-suite services that integrate IT management with digital transformation, emphasizing innovation and client-centered solutions.