A large roster of clients isn’t enough, quality services and referrals are what makes a construction firm great, says Belgrave Construction Director, Scott Tricker.
A commercially successful construction company will have a strong bottom line, but the ones that really go the distance are defined by great client relationships.
Hampshire-based Belgrave Construction, which offers high-end design, build and refurbishment projects, is one such firm. “One of our most valued indicators of success is the number of client referrals we receive,” explains Director Scott Tricker.
While black-and-white figures matter, it’s client satisfaction that is the true indicator of success here. “A significant portion of our new business comes through word-of-mouth recommendations which we view as a testament to the trust and confidence our clients place in us,” he adds. “We take great pride in the consistently positive feedback we receive from our clients, many of whom return to us for additional projects.”
The culture at Belgrave Construction which prioritises “quality, attention to detail and craftsmanship”, speaks to the firm’s customer centric approach. “What sets us apart is not just our technical expertise but the personal approach we bring to every engagement,” Tricker says. Company values echo this and include “clear communication, transparency and collaboration” ensuring clients experience “a stress-free experience from concept to completion.”
Belgrave Construction was launched to meet the “growing demand for premium design, build and refurbishment services” and “set new standards in quality, craftsmanship and client-focused project delivery.” In a somewhat saturated construction sector, they stand out via comprehensive services spanning new builds, refurbishments and residential and commercial maintenance. In short, the client offering is sky-high and enabled by “building a strong internal team and fostering long-term relationships with trusted subcontractors and suppliers.”
Another aspect that ensures the firm cuts through the noise is what Tricker describes as its “traditional values combined with a modern approach” where client needs are put first and needs met through “in-house teams and carefully selected specialists and subcontractors.”
In a sector where logistical problems can arise, Belgrave Construction focuses on “careful project planning and collaboration with architects and designers” to keep things running smoothly and client satisfaction high.
There are challenges, however, such as market volatility in the residential sector. “Fluctuating material costs, rising interest rates, and economic uncertainty have led to a more cautious approach from both developers and private clients,” Tricker states. However, the firm has innovated to meet these demands and become “more agile, cost-conscious and strategic in project planning and client engagement” as a result.
The next year looks to be an exciting one, with a plan to make substantial in-roads in the commercial arena: “We recognise the increasing demand for reliable, high-calibre construction partners in commercial development, and we are positioning ourselves to become a trusted name in this space.”
Expanding its “client referral network” in the domestic market is also part of the firm’s twelve-month-plan. “We believe that word-of-mouth remains one of the most powerful endorsements in our industry,” says Tricker. “We are investing in client engagement and satisfaction to organically grow our portfolio of residential projects through strong recommendations.” The five-year-plan is similarly ambitious, namely to build on the firm’s existing “emphasis on quality and client satisfaction” and position it for “continued growth and potential expansion into new markets and service areas.”
It’s been hard work getting Belgrave Construction to where it is now, namely a “sustainable business that is recognised for quality and reliability”, yet, it has been worth it for Tricker and his team, as in his words, “there is no greater endorsement than a satisfied client who chooses to recommend us.” Well, no-one can argue with that.